Cancellation Policy
Cancellations can be made by emailing our admin
The Australian Psychological Society recommends psychologists charge cancellation and non-attendance fees to promote client attendance, cover running costs, reduce waiting lists, and ensure those most in need of appointments receive a timely service. The APS recommends the following cancellation fees:
0 - 24 hours notice: Full fee
24 - 48 hours notice: 50% of fee
48 hours - 7 days notice: 25% of fee
When you book an appointment with us, the practitioner reserves a significant amount of time especially for you. Therefore, we require 48 business-hours notice and the following cancellation policy is in place to allow us to offer the allocated time to another person who may be on a waiting list for that appointment.
We are always happy to switch to telehealth sessions
OUR FEES:
Non-attendance without cancelling - Full session fee (includes GST)
0 - 24 business hours notice: Full fee (includes GST)
24 - 48 hours notice: $120 (includes GST)
We understand that unforeseen circumstances sometimes arise and you may be unable to attend your appointment as a result. If this happens to you, please contact us during business hours as soon as possible to discuss the situation. Extenuating personal circumstances will be taken into consideration when deciding if a cancellation fee applies eg Hospital admission, unforeseen complication with pregnancy or a pregnancy loss. Our cancellation notice period is based on clear business hours (8.30am-5pm, Monday to Friday) when notification is received, therefore excludes weekends.
Please note that you will not be able to re-book for another session until any outstanding fees have been paid in full.
Restored Wellbeing reserves the right to reschedule appointments, without compensation, if it is deemed necessary due to staff illness or unforeseen circumstances.